Frequently Asked Questions

PAYMENTS

What are the modes of payment?

You can use debit card/ credit card, net banking, UPI or wallets. We accept VISA, Master cards issued only in India. All your online transactions are protected and secured by SSL.

Are there any hidden charges?

Our prices are inclusive of all taxes and you do not need to pay anything extra. The shipping charges may vary from brand to brand and is shown on the checkout page as per your order items.

Do you have Cash on Delivery?

As of now we have stalled the COD option on account of the pandemic. Kindly opt for prepaid payments. 

SHIPPING

Which countries do you deliver in?

As of now we deliver within India.

How do you calculate shipping, taxes, and duties?

Shipping charges vary from brand to brand. The GST rates are applied as per the product category defined by the Government of India.

How long will it take for an order to arrive?

 The orders are shipped on the same day if received before 1 pm. If the order is received after 1 pm it would be shipped the next day. These timings are valid for business working days. In the event of any delay due to unforeseen circumstances, we will notify you by mail.

How can I track my order placed online?

Once an order has shipped, you will receive an email from us with the tracking number information. You can track your order status online by visiting the Track Your Order Page or by logging in to your account if you have created one.

Could I change the shipping address of an order?

Shipping address can only be modified before the order is shipped. Please contact our customer care team with your order number to make the required changes. 

What happens if I am not home when the package arrives?

Our shipping partner will attempt to deliver the package three times before it is returned to us. Please make sure the shipping address entered by you while billing is accurate to ensure seamless delivery. 

Could I ship products in one order to multiple addresses?

Please create separate orders to ship to more than one address.

I did not receive my order. What should I do?

Orders within India are delivered in 3 to 7 business days. If your order has not arrived in this time frame, please contact us with your order number at [email protected]

REFUNDS

What is your return policy?

Kindly refer to the detailed returns policy page

What is your refund policy?

A refund will only be processed after completion of appropriate investigation of the issue and receipt of satisfactory response by our customer care team. For damaged, defective and expired goods, refunds will be issued on receipt of satisfactory images of the product with clear images, seller bill receipt and visible damage/defect or expiry date. For product quality issues (taste/smell/not up to expectations) no refunds will be issued. All products under personal care, intimate care and food come under ‘non returnable’ category. 

The item I received is damaged during transit. What can I do?

Please contact our customer care team at the earliest to report the product condition.